Zune Video Converter Technical Support

If you have any problems with Zune Video Converter, please don't hesitate to contact us by emailing


Please be sure to include as much information as you can provide about the problem you are experiencing, such as any error message, or warning messages that may have been displayed.

Inform us about the following:

  • Version of Zune Video Converter (from About dialog)
  • Where did you get Zune Video Converter (http or ftp site)
  • Windows version, US or international, OEM or not
  • Description of your problem (as much information as possible to retrieve the problem)
  • Which format of video or audio you are experiencing.

We'll try to help you as fast as possible, usually in one or two business days.

If you have any comments or suggestions for the next releases of Zune Video Converter, please feel free to post them to us.

Lost Registration Code

If you are a registered user and you have lost your registration code, please let us know by emailing registry@ZuneVideoCconverter.biz.

If your email address has changed since you ordered Zune Video Converter you will need to email our technical support. Please include:

  • Your full name
  • The email address you used when you bought Zune Video Converter
  • Your Order ID or the phone number and address you used when you bought Zune Video Converter (for verification)
  • Order Date


Keeping up to date

To make sure you are using the latest version of Zune Video Converer you should do the following.

1) Check the version number of the version you are currently using. The full version number is in a format like ver1.2.3.3 and can be found on the About screen available from the Help Menu.

2) Users should then visit http://www.ZuneVideoConverter.biz/download.htm and check the latest version available. If there is a new version available download it, make sure Zune Video Converter isn't running, then install it - into the same folder as that in which your original version was installed. The Zune Video Converter installer will attempt to find this folder automatically - you should confirm that it has the correct one before applying the update.



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