If you have any problems with Zune Video Converter, please don't
hesitate to contact us by emailing
be sure to include as much information as you can provide about the problem you
are experiencing, such as any error message, or warning messages that may have
Inform us about the following:
- Version of
Zune Video Converter (from About dialog)
- Where did you get Zune Video
Converter (http or ftp site)
- Windows version, US or international, OEM
- Description of your problem (as much information as possible to
retrieve the problem)
- Which format of video or audio you are experiencing.
try to help you as fast as possible, usually in one or two business days.
you have any comments or suggestions for the next releases of Zune Video Converter,
please feel free to post them to us.
Lost Registration Code
If you are a registered user and you have lost your registration code, please
let us know by emailing registry@ZuneVideoCconverter.biz.
If your email address has changed since you ordered Zune Video Converter
you will need to email our technical support. Please include:
- The email address you used when you bought Zune Video Converter
Order ID or the phone number and address you used when you bought Zune Video Converter
- Order Date
Keeping up to date
To make sure you are using the latest version of Zune Video Converer
you should do the following.
1) Check the version number of the version
you are currently using. The full version number is in a format like ver188.8.131.52
and can be found on the About screen available from the Help Menu.
should then visit http://www.ZuneVideoConverter.biz/download.htm
and check the latest version available. If there is a new version available download
it, make sure Zune Video Converter isn't running, then install it - into the same
folder as that in which your original version was installed. The Zune Video Converter
installer will attempt to find this folder automatically - you should confirm
that it has the correct one before applying the update.